Refund Policy

We want you to feel confident trying FeedbackOS.

FeedbackOS is a business-focused digital service intended for professional use by founders, creators, and organisations. We understand that choosing new tools can involve uncertainty - especially early on - and we aim to make that decision as low-risk as possible.

“No Questions Asked” Refunds

We offer full refunds on a "no questions asked" basis, provided both of the following conditions are met:

1. The payment you are requesting a refund for was made within the last 30 days, and
2. Your account has received no more than two prior refunds within the previous 12 months.

In practice, this allows for up to three guaranteed refunds in any rolling 12-month period.

Refunds are assessed per payment and - where possible - are issued back to the original payment method.

Refunds Outside the Automatic Policy

If a refund request falls outside of the conditions above, you are still welcome to contact support. We will review the situation on a case-by-case basis and discuss what options, if any, may be available.

Access to the Service

FeedbackOS is a digital service that is made available immediately upon subscription. Cancelling a subscription or receiving a refund does not automatically result in the deletion of your data. In most cases, your instance will remain accessible in a Read Only state.

How To Request a Refund

To request a refund, please contact us by sending an email to support@feedbackos.net. Including your invoice or order reference will help us process your request more quickly, but eligibility is based on when your initial request is received.

Refund Policy FAQ

Q. What if I contact you within 30 days of a payment, but I don’t receive a response until after the 30-day period has passed?

A. For the purposes of determining eligibility under the "no questions asked" portion of our Refund Policy, we use the date and time of your initial refund request.

The 30-day window is considered met if you contact us within that period, even if:

• the 30 days expire before we respond, or
• we need to request additional information (such as an order or invoice reference) in order to process the refund.

In these cases, your refund eligibility is not affected.

Q. How many refunds can I receive in a year?

A. Up to three refunds may qualify automatically in any rolling 12-month period, provided each individual refund request is made within 30 days of the relevant payment.

Additional refund requests may still be reviewed on a case-by-case basis.

Q. Does cancelling my subscription automatically give me a refund?

A. No. Cancelling a subscription stops future billing but does not automatically trigger a refund for past payments. If you believe you are eligible for a refund, please contact support within the applicable timeframe.

Q. What happens to my data if I cancel or receive a refund?

A. Cancelling a subscription or receiving a refund does not automatically delete your data. Your instance will typically remain accessible in a Read Only state. We do not delete customer data immediately due to billing changes in the normal course of events.

Q. How long do refunds take to process?

A. Once approved, refunds are processed promptly. The time it takes for funds to appear back on your account depends on your payment provider and bank, and is typically outside our direct control.

Q. Can you modify or re-issue an invoice as part of a refund?

A. We’re not currently able to modify or reissue past invoices. Any applicable changes, such as adding a VAT ID, will apply to future invoices once updated in the billing portal.

Final Note

This refund policy is designed to be fair, transparent, and respectful of both our customers and the sustainability of the FeedbackOS service. If something doesn’t feel right, we encourage you to reach out - we’re always happy to have a conversation.